Cant believe we made the short list again. Am so proud of the salon. We are going from strength to strength. With the last few years being so challenging for everyone, no just the salon. We have a wonderful client base, that makes it even more of a pleasure to come to work. With a amazing team to help make your clients feel the best they can. I feel so amazed I have managed to create Valley Hair Design to be what it is today, and will continue to evolve for many years to come.
Changes to our policy
We are delighted that our columns are getting busier and busier and we have so many happy customer leaving the salon with amazing hair. As you know, we have a 48hr cancellation policy and sadly this is not always adhered to. We have seen an increase in ‘no shows’ or late cancellations (15 minuets late is a missed appointment) which means we are left with gaps we cannot fill at short notice and ultimately that we lose money. As a small business this isn’t something that we can sustain.
Our booking system allows us to store client card details (securely and in line with GDPR legislations). With effect from Oct 2023 any client either not arriving for their appointment of cancelling in under 48hrs will be charged 50% of the value of their treatment. For clarity, charges will only occur when our cancellation policy has not been followed.
This has not been an easy decision to take however it will help to maintain our income and ensure we can continue to offer treatments at great value to the majority of our clients who follow our policy to the letter.
Here’s to many more fantastic cuts, colours and restyles and thank you for your understanding.
The Valley Hair Design Team
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Our October special offers are to welcome our new beauty therapists Billie-Jo . Come and say hello and take advantage of our 20% off all our beauty treatments over £10 throughout October.
Billie-Jo is a level 3 qualified beauty therapist, Specializing in body massage, Billie-Jo will work away all your bodies aches and pains, customers are claiming “they haven’t felt so relaxed in years” and ” I didn’t want it to end”. If that isn’t enough Billie-Jo is a skin expert to help you with your skin concerns and give you an amazing facial.
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